Shipping & Delivery

Boo & Moo Shipping & Delivery Policy

Please allow up to 10 business days for your order to be made and prepared for shipment.

While we do keep a selection of our most popular treats in stock, the majority of our cookies are made fresh to order. This allows us to deliver the freshest, yummiest treats possible for your horses.

As soon as your order ships, we’ll email you a shipping confirmation with your tracking number and the carrier handling your delivery, so you can easily track your package from our bakery to your barn.

Free shipping offer is valid for purchases of merchandise CAD $50 and over to Canadian addresses. As of now we only ship within Canada.

• Boo & Moo is not responsible and will not issue refunds, exchanges, or replacements for packages that are damaged, lost, stolen, unclaimed, refused, or undeliverable. However, if you encounter any delivery issues, please contact us, and we will do our best to resolve it with Canada Post on your behalf.
• Since we are Horse treat company selling consumable goods, we do not accept any returns and refunds.

• Boo & Moo is not responsible for items damaged due to weather/temperature-related complications.
• We will do our best to help with any shipping delays; however, we cannot be responsible and will not issue refunds or replacements for packages delivered outside the estimated time frame. Delivery times listed are only estimates and do not take into account delays due to holidays, customs clearance, extreme weather, natural disaster, postal strikes, and any unforeseen circumstances.

If you have questions or concerns, please do not hesitate to contact us at info@booandmoo.ca we will be happy to assist you!